Delivery & Returns
Below is what to expect for dispatch, delivery and returns.
Delivery
All our fabrics, wallpapers and memos can be ordered directly through our office info@lewisandwood.com
Trade customers are welcome to apply for an account to access trade pricing and place memo orders online.
Dispatch times
- Wide width wallpapers: usually within 4 weeks once paid
- Printed fabrics: usually within 3-4 weeks once paid
We print to order in our own workshop, which means less waste and more accuracy but slightly longer lead times than off-the-shelf fabrics and wallpapers.
For more information please email info@lewisandwood.com
Returns
Checks on arrival
When your order arrives please check:
- The design and colourway are correct
- The quantity is correct
- There are no faults
If goods are sent directly to your decorator/workroom, ask them to check before use.
We cannot accept responsibility after the fabric has been cut.
Disclaimer
- All returns need to be in their original packaging
- The return of all non-faulty goods will incur a restocking charge of 20%
- Wide width wallpapers are printed to order so cannot be returned
- We cannot accept any returns after 12 weeks of invoice date